What are Chatbots and how do They Work?

Chatbots are also called conversational agents. They are software applications that text or talk like humans with a purpose of simulating interaction with a real person. There are two ways chatbots are offered to visitors – web-based applications or standalone apps.

Chatbots are becoming a common thing to witness on many websites due to the fact on how easy they have become to create. Today, creating chatbots does not require one to have sophisticated programming knowledge and specialized technical skills.

How Chatbots Work?

Chatbots operate using NLP (Natural Language Processing). NLP is the same technology that forms the basis of voice recognition systems that are used by virtual assistants such as Google Now, Apple’s Siri, and Microsoft’s Cortana.

As a user presents the text to the chatbot, the latter processes the text using complex algorithms in a process called “parsing” where the chatbot interprets what the user has said and determines the response based on this information.

Some chatbots are remarkable and offer very authentic conversation experience. A user would find it hard to tell if they are talking to a real person or a chatbot.

What Else Can Chatbots Do?

Integrating a chatbot to your business website can helps you in the following ways:

  • Help you gain more visitors
  • Generate more leads
  • Close more sales
  • Improve e-commerce